FAQ

Just ask

Check out the information below in our frequently asked questions. If you can’t find the answer you are looking for please get in touch with us.

How to order

What’s the best way to place an order?
You have two options:

1) You can place an order through our online shop which will require a secure credit card payment at the checkout.

2) You can place a manual order by emailing us your order details, and transferring payment via internet banking.

How much is shipping?

Shipping is calculated on your location and the weight of your parcel. For example, an order weighing less than 2kg going throughout the North Island is $10.

How soon until I receive my order?

All cookies are baked fresh to order, and we aim to bake and despatch within 2 working days of receiving your order. We don’t courier orders on a Friday so that your order does not sit in a courier depot over the weekend. Orders received later in the week will be baked over the weekend and despatched on the following Monday.

Can I collect my order?

Yes you can, please email us if you would like to do this and we will arrange a day/time with you.

Doggy Treat Information

How long will the treats last?

 

Because we do not use any preservatives in our treats, we recommend you keep them refrigerated. Our meaty treat range will keep for 6 months in the fridge, and up to about 2 weeks once opened. Our cookie range will last 4-6 weeks in the fridge, and should also be eaten within about a week of being opened.

 

Which treats are best for my raw fed dog?

 

Just the meaty treats are designed for raw fed dogs. These are carefully dried at 40 degrees so as to retain their raw status. These treats are great for feeding as a snack alongside a raw diet but are not intended to be a whole meal replacement.

 

Do you offer free samples?

 

You are more than welcome to come and visit us at one of our farmers markets where we keep a stash of cookies and meaty treats to hand, ready for your dog to try.

Are all the ingredients free range?

 

Absolutely! We don’t use any meat that is not free range. The eggs we use in our cookies are from free running chickens, who live a natural life.

 

 

Our birthday range of cakes and pupcakes are great for any doggy birthday pawty!